First, we have in - depth discussions with you to fully understand your requirements, including new functions you want to add, any existing bugs to be fixed, and specific performance optimizations. Then, our engineers start the firmware development work. This includes code writing, debugging, and integration testing. After the development is completed, we will provide you with a beta version of the modified firmware for your internal testing. Based on your feedback, we will make further adjustments and optimizations until it meets your satisfaction.

We usually ship samples by DHL. You can get the samples in 3 to 5 days.

Yes, it's very simple. Just connect the TV box to your TV using an HDMI cable, connect to the internet (either via Wi - Fi or Ethernet), and follow the on - screen instructions to complete the setup.

We offer a one - year warranty for all our Android TV boxes. If there are any quality problems during the warranty period, we will provide free repair or replacement services.

The design time depends on the complexity of the project. For a regular customization project, it usually takes about 2 - 4 weeks from the start of design to the submission of the first - draft design. However, if there are some particularly complex requirements or urgent needs, we can adjust the schedule and resources to meet your time requirements as much as possible.

Yes, we can provide you with a detailed firmware update plan and tools. This includes creating user - friendly update instructions, developing an over - the - air (OTA) update mechanism if required, and providing technical support to ensure a smooth firmware update process for end - users.

Our IPTV boxes support a wide range of popular streaming protocols to meet diverse user needs. For live streaming, we support the RTP (Real - Time Transport Protocol) over multicast, which is widely used in IPTV systems for its ability to efficiently distribute video content to multiple users simultaneously, reducing the load on the server. It works in tandem with RTCP (Real - Time Control Protocol) for quality control and member management.

When it comes to on - demand services like video - on - demand and time - shifted media, we support RTSP (Real - Time Streaming Protocol). RTSP is used for controlling the streaming media, such as starting, pausing, and rewinding the media playback. It can operate on top of RTP for data transfer, and the data can be transmitted via UDP for lower - latency transmission or TCP for more reliable transfer in some cases.

In addition, considering the popularity of mobile and web - based viewing, our IPTV boxes also support HLS (HTTP Live Streaming). HLS is a HTTP - based adaptive bitrate streaming communications protocol developed by Apple. It's highly compatible with various devices and platforms, allowing users to smoothly stream content on their smartphones, tablets, and web browsers. This protocol segments the video into small chunks and delivers them over HTTP, which can adapt to different network bandwidth conditions to ensure a seamless viewing experience.

First, we have in - depth communication with you to understand your detailed requirements, such as performance indicators, interface needs, and size limitations. Then, our engineers start the design work, including schematic design, PCB layout, and simulation analysis. After the design is completed, we will provide you with design drawings and BOM (Bill of Materials) for your review. Once approved, we can proceed to the sample production and testing stage.

Yes, our professional R & D team has rich experience in PCBA design. We are fully capable of customizing TV Box PCBA according to your specific requirements, including component selection, circuit layout, and functionality customization.

Yes. We can print your logo, company name on the products or package. The MOQ depends on the product model. We can provide OEM and ODM service for you!