Our standard turnaround time for TV boxes orders is 1-3 business days. For OEM order, it depends on the requirement

We usually ship samples by DHL. You can get the samples in 3 to 5 days.

The design time depends on the complexity of the project. For a regular customization project, it usually takes about 2 - 4 weeks from the start of design to the submission of the first - draft design. However, if there are some particularly complex requirements or urgent needs, we can adjust the schedule and resources to meet your time requirements as much as possible.

First, we have in - depth discussions with you to fully understand your requirements, including new functions you want to add, any existing bugs to be fixed, and specific performance optimizations. Then, our engineers start the firmware development work. This includes code writing, debugging, and integration testing. After the development is completed, we will provide you with a beta version of the modified firmware for your internal testing. Based on your feedback, we will make further adjustments and optimizations until it meets your satisfaction.

We offer a one - year warranty for all our Android TV boxes. If there are any quality problems during the warranty period, we will provide free repair or replacement services.

For a small order, it can start from 1 piece. For an OEM order, the minimum order quantity (MOQ) is 500 pieces.

Our IPTV boxes support a wide range of popular streaming protocols to meet diverse user needs. For live streaming, we support the RTP (Real - Time Transport Protocol) over multicast, which is widely used in IPTV systems for its ability to efficiently distribute video content to multiple users simultaneously, reducing the load on the server. It works in tandem with RTCP (Real - Time Control Protocol) for quality control and member management.

When it comes to on - demand services like video - on - demand and time - shifted media, we support RTSP (Real - Time Streaming Protocol). RTSP is used for controlling the streaming media, such as starting, pausing, and rewinding the media playback. It can operate on top of RTP for data transfer, and the data can be transmitted via UDP for lower - latency transmission or TCP for more reliable transfer in some cases.

In addition, considering the popularity of mobile and web - based viewing, our IPTV boxes also support HLS (HTTP Live Streaming). HLS is a HTTP - based adaptive bitrate streaming communications protocol developed by Apple. It's highly compatible with various devices and platforms, allowing users to smoothly stream content on their smartphones, tablets, and web browsers. This protocol segments the video into small chunks and delivers them over HTTP, which can adapt to different network bandwidth conditions to ensure a seamless viewing experience.

Yes, we can provide you with a detailed firmware update plan and tools. This includes creating user - friendly update instructions, developing an over - the - air (OTA) update mechanism if required, and providing technical support to ensure a smooth firmware update process for end - users.

Yes, we can modify firmware including bootup logo, launcher, and UI. Our team of experienced engineers is well-versed in firmware customization. We understand the importance of tailoring the product to meet your specific branding and user experience requirements. We will work closely with you to ensure that the modifications are carried out precisely as per your specifications, providing you with a customized solution that sets your product apart from the competition.

Yes, our professional R & D team has rich experience in PCBA design. We are fully capable of customizing TV Box PCBA according to your specific requirements, including component selection, circuit layout, and functionality customization.